Config:troubleshooting

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Troubleshooting

Common Problems with the Installer

POLCORE error

  • Cause: DLL registration failed
  • Fix: Find the installer.bat files you ran to install the game. Make a copy. Right click the copy and open it with notepad to edit it. Find the lines containing regsvr32. Replace %drive% with the drive you installed into (for example, C). Delete all other lines. Save, and run it.

Common Problems with Ashita 2

MSVCP140.dll is missing

  • Cause: Components of Microsoft Visual C++ redist are missing
  • Fix: Go here to obtain the latest directly from Microsoft; namely 2015 for x86 REGARDLESS of what version of Windows you're using.

api-ms-win-crt-runtime-|1-1-0.dll is missing

  • Cause: Components of Microsoft Visual C++ are out of date
  • Fix: Perform a Windows Update after installing the C++ redist packages.


"Sending Key.. Closing.." and nothing happens

  • Cause: The game is not installed.
  • Fix: Check for the directory "C:\NasomiXI" and make sure it exists. If not, you need to run the beta installer again. It can take anywhere from 30min-2hr. It should not be instant.
  • Cause: Direct Play is not enabled (an old directx networking component). This is usually a Windows 8/10 problem.
  • Fix: Navigate to Control Panel -> Programs and Feature -> Turn Windows Features on or off -> Legacy Components -> make sure Direct Play is enabled.
  • Cause: Your Ashita folder is in a write protected area like \program files\
  • Fix: Dont put Ashita in \program files\
  • Fix: Within your ashita folder, locate ffxi-bootmod\pol\pol.exe and make sure it is not set as "read-only" under Properties.
  • Cause: You are trying to use the installation from Steam
  • Fix: The Steam version is unsupported, please use the standalone installer found here.

Core files failed to update.

  • Cause: Your Ashita folder is in a write protected area like \program files\
  • Fix: Dont put Ashita in \program files\
  • Fix: Run Ashita as Administrator.

Stuck "Downloading Data..."

  • Cause: Network communication issue, the current infrastructure of Nasomi requires that players use the hairpin switch
  • Fix: Edit your profile(s) in Ashita and make sure your Command is set to: --nasomi.com --hairpin \\ see [this post] for visual aid
  • Cause: Your character is still logged in.
  • Fix: Visit the [status page] and see if you're still online. You have to wait until you disappear from that page before you can log in.
  • Cause: Rarely, improper shutdown of the client can corrupt some files being written to in the USER directory (macros, in-game configuration settings, and so on). If this happens, the resulting symptom will be a long black screen "Downloading Data..." followed by a crash.
  • Fix: Needs more research but one can try making a backup of \SquareEnix\FINAL FANTASY XI\USER\ and then deleting the USER folder (or individual files within the USER folder to determine the exact ones that have been corrupted).
  • Fix:A last-resort option is to perform a total uninstall (make sure the USER folder is also deleted) and then reinstall and update FFXI with the default USER data that it supplies.




FFXI Error Codes

FFXI-3005 Character Stuck/Game Server Offline/Crashed

  • Wait 2-5 min continued login after this error could get you error 3001.
  • This can also mean the login server is online but the game server itself has crashed.

FFXI-3305 Character Stuck/Login Server Offline

  • Your character is still connected according to the server.
  • Wait about 2 - 5 mins and try again.
  • Make sure you are using the --hairpin fix (see above).
  • Or the server may be down.

FFXI-3101 Network Connection

  • A problem with the connection between you and the server.
  • Try power cycling your router/modem, check your firewall, or try and restart the computer.
  • The server could be down. Check the World Status page to make sure it's up.

FFXI-3322 while creating my character

  • The name could be taken or is to short.
    • Note: Make sure you are using between 3 and 10 characters here!

FFXI-3313 Getting Japanese Text Error When Creating Char

  • This occurs mostly because your character name is already taken on the server
  • If this happens try logging out of the game completely and back in to try a new name.
  • A rudimentary way of seeing which names are available is to search for that name on the Auction House page. If there is no history, it is likely that the name is not taken. This is not a guarantee, however. There is no master list of all characters available.

POL-0033 Connection refused by server. Some servers may be out of service or congested. Please check your connection environment if nothing improves even after trying again later.

  • First off go to your network connections and right click the one your using, and try "repair". this clears your cache and "renews" ip.
  • OR you can try power cycling your modem, this can clear on connection issues as well.

POL-1160 This shouldn't happen as we don't use PlayOnline

  • You appear to have attempted to connect to the Retail servers.


Other FFXI Client Problems

Final Fantasy XI has stopped working / responding

  • Cause: User Access Control (UAC) is a Windows feature that helps prevent programs from running without your consent, but the manner in which it darkens the screen will induce the ffxi renderer to completely crash.
  • Fix: Control Panel > User Accounts > Change User Account Control settings > change the slider down to "do not dim my desktop". It is highly recommended to NOT disable UAC (the bottom slider) as it opens you to some forms of malware attack.
  • Cause: There is a known issue with Adobe Flash plugin within Firefox which causes the FFXI renderer to crash. This is not a Nasomi problem but plagues retail as well.
  • Fix Don't use flash based websites in Firefox while playing ffxi. Most of the web has migrated away from adobe flash anyway (it's the #1 source of malware distribution due to security flaws) so it's safe too uninstall flash.
  • Cause: Corrupt user folder.
  • Fix: Go to C:\NasomiXI\SquareEnix\Final Fantasy XI\USER\ folder and delete the folders inside. Warning: This will erase all of your macros and in-game settings.

Menu is cut off, mouse doesn't line up with interface buttons

  • Cause: For whatever reason, FFXI handles the screen size and menu size as two discrete resolutions, and odd behavior can occur when they don't match or have different aspect ratios
  • Fix: Edit your profile(s) in Ashita and go to the "Window" tab.
    • Window Size is the size of the game on your screen. For a "Fullscreen" effect, match this to your monitor's resolution.
    • Startup Position will allow you to send the window around your screen e.g. to a secondary monitor.
    • Background Size will determine the internal resolution used by the game renderer and has nothing to do with screen size. If unsure, try matching your Background and Window sizes. Use a larger Background size to reduce pixelation, or a smaller Background size to increase performance.
    • Menu Size in most situations should be set this equal to your window size. Menu size also allows for UI scaling. Using a menu size half of your window size will give you 200% UI scaling. This is useful for extreme resolutions (2560x1440, 3840x2160 etc) or for those who just want a larger UI. This should always match your window aspect ratio.
  • Alternate Fix: You may put values of -1 in the Window tab sections of Ashita which tells the game to look to the Final Fantasy Config for what values to use. Then apply the above principles to your resolution settings in that official utility.
  • Alternate Fix: If using Windows 10, some unwanted behavior may arise from its UI scaling. To turn that feature off, right click the desktop and go to Display Settings and make sure the slider for "Change the size of text, apps, and other items" is set to 100%

Performance Issues

  • Cause: FFXI is not running on your dedicated graphics card
  • Fix: Download the attachment here and place the files into your Ashita ffxi-bootmod folder.